Hi al - I was told in mid November that my case was being reconsidered . I've heard nothing since then. Does anyone know how long it normally takes before you hear back ? Thanks
There seems to be vast differences in the time taken. When I asked for my case to be reconsidered I put my GL form thingie and a letter in the last week of October. Heard absolutely nothing but knew it was received as I sent it by registered delivery. Finally around 5 to 6 weeks later in early/mid-December I got a letter from the DWP DM reviewing my claim who sent me a very brief letter saying he had looked at my original claim and the appeal form/letter and considered the points I brought up but found not enough evidence to change my group from WRAG so he was standing by the decision that I belonged in the WRAG. He said that my appeal would now be passed on for an independent appeal.
Two days later I got another letter from the main DWP benefits office for Scotland who said they would review my appeal/claim before deciding whether to agree with the DM decision and if so pass my appeal onto an independent appeal board or change the decision in my favour themselves. They asked if I had any further documentation or evidence, or just something I wished to add to my claim to pass it on asap so they could take it into consideration when reviewing. They also said if they decide in favour of the DWP they would explain in writing why they made that decision and send me information on the appeals process I would be facing.
Less than 3 weeks later according to the date on my next letter which arrived on Friday (the 13th would you believe
) they had reviewed my paperwork and decided the change the decision in my favour and as such my case wouldn't be going onto an independent appeal board.
So the DM took about 5 weeks to review my case, it was passed onto the head office for pre-appeal review by the higher ups at the DWP and they took less than a month total (during Christmas/New Year as well) to review and make their decision.
I was seriously expecting to wait months and months for the entire process given what I've heard from other claimants.
I am in North East Scotland and it went through the entire DWP process in roughly 2 months including the festive holidays when the offices would most probably be closed. So I reckon that was pretty quick compared to many others experience. Different parts of the country seem to have vastly different time frames it would seem.